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What is Reputation Management?
Reputation management is all about listening to what your customers are saying and responding appropriately. Since the majority of consumers can be swayed by a negative review when making a purchase decision, it’s important to address your customers’ concerns online.
How does Reputation Management Work?
Our Reputation Management services allow you to control, monitor and respond to what others are saying about you online. We start by taking charge of your online listing information across all directories and review sites and then responding to customer reviews – both good and bad – to help you connect with your customers and improve your overall level of service.
Why Bother?
80% of consumers say that they have changed their mind about a purchase because they came across a negative review online.
More and more people are talking about your business online, and the talk is not always going to be positive. One negative review can affect your business, especially if you leave it unattended. It’s the digital age, so your business lives and dies by its online reputation. Let us help you manage that reputation.